Support

Support Process

PawCour support reviews booking, message, care-card, payment, provider, and incident records to resolve user issues. Urgent pet or human safety emergencies should be handled through local emergency services first.

Response Targets

Critical safety issues are prioritized first, followed by payment disputes, active booking issues, and profile support.

In-App Cases

Booking pages include support case creation. PawCour support can attach internal notes, escalate incidents, mark disputes, and process refund controls from admin tooling.

Contact

Use support@pawcour.com for launch support when an in-app booking case is not available.